• 01-5430469
  • 977 -9851152310 / 9801161718
  • nepal@sanchayaservices.com

Team Leader

"Your success is our success"

January 16, 2018


Team Leader job summary

One of the reputed company is looking for a talented and passionate individual to join the company and to lead the customer service team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods. We’d love to hear from candidates who have reduced employee turnover at previous or current companies and who have made their employees’ otherwise “humdrum” customer service jobs into something of a calling.

Team Leader responsibilities

  • Use gratification, empowerment, trust and other strategies as appropriate to develop and motivate team members
  • Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best
  • Supervise a telecommuting pilot project and report on its feasibility
  • Teach and train team members on various customer service strategies
  • Communicate expectations, assignments and responsibilities clearly and professionally
  • Undertake ongoing customer service work to better understand the demands, positives and pain points of the job

Team Leader qualification and skills

  • Minimum of bachelor’s degree (any field is fine)
  • Ability to develop, implement and assess performance metrics
  • Expertise in Microsoft Office programs and in desktop and mobile technology
  • Proven record of boosting team performance and employee retention rates
  • Two years of experience as a team leader
  • At least a basic understanding of how computers and their accessories function, and a curiosity to learn more about them

Customer Service Orientation- Send your CV to nepal@sanchayaservices.com or you can apply from below options: www.sanchayaservices.com